At Elite Solar, we believe in empowering our customers with knowledge to make informed decisions about harnessing the power of solar energy. Our Frequently Asked Questions (FAQ) page is designed to address common queries and provide insights into the world of solar technology.
Whether you're considering a solar panel installation for your home or business, or you're already part of the Elite Solar family, this FAQ page is here to guide you. Explore the questions below to find information on how solar panels work, the benefits of solar energy, financing options, and much more.
Solar energy is a clean, sustainable, and cost-effective solution that not only reduces your carbon footprint but also provides long-term savings on your energy bills. It's an investment in a greener future and increased energy independence.
Elite Solar ensures the quality of its solar panels and equipment by exclusively selecting tried and tested products from manufacturers with global reputations. Our strategic product choices prioritize affordability and reliability, and we provide decent warranties to ensure your peace of mind. In the rare event of an issue, we work closely with manufacturers to honor warranties promptly.
Our ability to purchase solar components in bulk allows us to secure cost efficiencies, and we pass on these savings directly to our clients. This means you receive top-notch solar products at a more affordable price, making the switch to solar energy economically viable.
At Elite Solar, our installation process is streamlined for efficiency and tailored to your needs. Beginning with an in-depth consultation, we utilize advanced software to analyze public data and satellite images. This allows us to create a customized proposal, ensuring optimal sun efficiencies and addressing shading effects specific to your property. Once approved, our skilled technicians commence the installation, working diligently to minimize disruptions. On average, residential installations are completed within a day or two. Throughout the entire process, our commitment is to walk with you, combining technological innovation with personalized service for a hassle-free transition to sustainable energy.
Solar panels are designed for low-maintenance, requiring periodic cleaning and occasional checks for optimal performance. For clients with permanent internet access to the inverters, our monitoring team periodically compares your system's performance to others in the area. In the event of detected issues or inefficiencies, we proactively reach out, discuss findings, and, if necessary, arrange a site inspection. Elite Solar ensures a worry-free and optimized solar experience through both guidance on simple maintenance tasks and advanced monitoring services.
Elite Solar understands the financial commitment involved in solar installations. We work with reputable financing partners to offer flexible payment plans and financing options, making it easier for clients to adopt solar energy without a significant upfront investment.
Elite Solar make use of inverters with built-in monitoring solutions, therefore we provide access to monitoring solutions that allow you to track the performance of your solar system in real-time. We offer comprehensive training on the user-friendly interfaces and guide you on how to interpret the data to ensure your system is operating at its best. Note: Internet is required to monitor the systems.
If your solar system is connected to the grid, it may automatically shut down during a power outage to ensure the safety of maintenance workers. However, off-grid systems with battery storage can provide backup power during outages.
Yes, the site inspection is free if the location is within 50km of Midrand, Gauteng. At Elite Solar, we believe in providing transparent and accessible services, and our commitment to a free site inspection within this radius reflects that dedication.
Elite Solar specializes in systems ranging from 5kw to 200kw. Regrettably, we do not offer any smaller systems. Our focus is on delivering scalable solutions that cater to a broad spectrum of energy needs while ensuring optimal efficiency and performance.
Yes, all the products we use at Elite Solar allow for expansion. However, there are limitations to the expansion. To explore your specific expansion capabilities, please consult with your dedicated Elite Solar representative. They will provide tailored guidance based on your current system and future energy requirements.
If it is a system that we offer, then we can take over the support. Otherwise, unfortunately, we are unable to provide support for systems that fall outside our product offerings. Our commitment to quality service extends to systems within our portfolio, ensuring optimal support and maintenance.
Unfortunately, we only offer services within 100km of Midrand, Gauteng. This decision is rooted in our commitment to providing top-quality services. By maintaining this proximity, we ensure that in the event of an issue, we can attend to our customers promptly, minimizing delays and downtime. This approach allows us to uphold the highest standards of service and support for our valued customers.
Our online specials are crafted based on common installation scenarios. The special price assumes the following conditions:
· The DB board is located inside the garage.
· The equipment can be installed within one meter of the DB.
· Solar panels will be installed within 25m of the equipment.
· We can install an earth spike within 10 meters of the solar panels.
These assumptions allow us to provide competitive and transparent pricing. For installations with unique requirements, adjustments may be necessary, and we encourage you to contact our team for a personalized quote tailored to your specific needs.
Following the completion of the site inspection, we input all gathered information into our advanced software. This software, known for its accuracy, calculates your estimated requirements, providing results that are generally 90 - 100% accurate. Based on these calculations, we can then advise you on the optimal number of panels and batteries required to achieve your specific energy goals. Our commitment is to ensure that your solar system is tailored precisely to meet your needs and expectations.
The primary difference between LuxPower and Deye lies in their positioning within the market:
LuxPower as Entry Level, Deye as Premium:
· LuxPower is considered an entry-level product, designed to provide a reliable and robust solution at an affordable price point.
· Deye, on the other hand, is positioned as a premium product, likely offering advanced features, higher efficiency, and a more extensive set of capabilities.
Warranty Differences:
· LuxPower offers a 2-year warranty, reflecting its entry-level status and providing basic coverage for a limited duration.
· Deye, being a premium product, offers a 10-year warranty, indicating higher confidence in the product's longevity and performance over an extended period.
Cost Considerations:
· LuxPower's lower price may be attributed to its entry-level positioning and potentially simpler features, construction, or materials, resulting in reduced manufacturing costs.
· Deye's higher price may reflect the added value, advanced technology, and superior components that contribute to its premium status and longer warranty.
When choosing between LuxPower and Deye, consider your specific requirements, budget constraints, and the level of performance and warranty coverage you desire. While LuxPower may suit basic needs at a lower cost, Deye may offer additional benefits for those seeking a more advanced and reliable solar solution with an extended warranty.
No, there is no need to be present during the installation. Our professional team can efficiently carry out the installation process without requiring your presence. However, following the installation, we provide comprehensive training and a thorough handover. This ensures that you are well-informed about the system's functionality, usage, and any additional details. We prioritize making the entire process convenient for you while ensuring you have the knowledge needed to maximize the benefits of your new solar system.
Yes, an 80% deposit is required before the installation is scheduled. The remaining invoice is due after the installation, before the team leaves the site. This deposit system helps facilitate a smooth and timely installation process while ensuring that the final payment is settled promptly upon the completion of the installation.
Yes, our prices include a COC (Certificate of Compliance). This certificate is a crucial document that verifies that the installation complies with the required safety standards and regulations. It provides you with assurance that the solar system has been installed correctly and in accordance with industry guidelines.
No, we offer a comprehensive service where we manage both the procurement and installation of the equipment. We ensure that the products purchased are from reputable importers and are original. This approach allows us to maintain quality control, manage warranties, and provide you with an end-to-end solution that guarantees the reliability and performance of your solar system.
You can contact our office at 010 880 8983, email us at info@elitesolar.co.za, or reach out to your dedicated representative for assistance. At Elite Solar, we value each client before, during, and after installation. We take pride in being the best solar partner in the country. After the installation is complete, we don't simply walk away; instead, we take the customer's hand and walk the path with them. Our commitment is to provide ongoing support and assistance to ensure your continued satisfaction and success with your solar system.
We're here to help! If you have a question that hasn't been addressed in our FAQ section, please use the form below to submit your inquiry. Our team of solar experts is ready to assist you. Whether you're curious about specific technical details, need more information about our services, or have a unique inquiry, we'll get back to you with the information you need.